Frequently Asked Questions
Navigating Trash and Recycling Services Made Easy
Your Service Questions Answered:
What time does my can(s) have to be at the curb?
While times can always vary, we always encourage customers to place their can out the night before the service day or before 4 am the day of pickup to guarantee service. Please bag ALL GARBAGE to prevent wind-blown litter!
How and Where do I place my can(s)?
Dealing with trash and recycling schedules can sometimes be complicated. However, most instances of missed pick-ups are easily avoidable. These are the key principles of bin placement, ensuring your waste always makes it to the truck.
The Right Alignment: Properly Place Your Containers
The initial step is basic yet essential. When setting your garbage and recycling bins at the curb, make sure the wheels point toward your house while the lid opens in the direction of the street. This specific arrangement aids collection crews and ensures an efficient pick-up process.
The 4-Foot Principle: Spacing Your Bins Correctly
Adequate spacing between your bins and other obstacles is crucial for timely pick-ups. Maintain a minimum distance of four feet between your bins and also from any nearby obstructions like mailboxes, vehicles, or street lamps. This ensures the mechanical arm of the collection vehicle can maneuver easily.
What if I need an extra pick-up or have bulk items that I need to get rid of?
Call the office at 919-585-2035 to discuss and make arrangements. Additional fees may apply.
What Holidays do you DELAY Service?
The holidays that services would be delayed are New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas Day. These are the ONLY holidays that we are on a delayed schedule if the holiday falls on your service day during the week. ALL OTHER HOLIDAYS WE RUN AS NORMAL!
What happens if my collections day falls on a Holiday?
If your pickup day falls on a Holiday, you will be picked up the next day. Example: For Thanksgiving, if your collection day is on a Thursday, you will be picked up on Friday and the regular Friday collection customers will be picked up on Saturday. When a Holiday falls on a weekday we will be a day behind the rest of that week. REMEMBER TO FOLLOW US ON SOCIAL MEDIA, Check the WEBSITE or VOICE MAIL for updates.
What should I do if my pick-up is missed due to weather or poor road conditions?
Please KEEP YOUR CAN(S) CURBSIDE and we will resume service as soon as road conditions allow us to. We will always update our office phone, social media, and website as soon as we have any weather updates. If there are no updates posted then the service is on a normal schedule.
It's 5 pm and my trash/recycling has not been picked up yet, what do I do?
Please leave your can curbside until the morning, our trucks do run into the evening at times and do not have a cut off time. If it still has not been emptied the next day please call the office.
Can I have an extra can?
Absolutely! Extra cans cost $10 each.
How do I know if you are closed due to weather conditions?
We will always update our office phone, website, and social media as soon as we have any updates. If there are no updated posted then the service is on a normal schedule. Be sure to follow us on social media and please keep your cans curbside, and we will resume service as soon as road conditions allow us to.
Do you take Christmas Trees?
We can assist you with the removal of your Christmas tree. Please call the office to make these arrangements and there will be a small fee added to your next bill.
What items are NOT PERMITTED in our trash!
- Large appliances, water heaters
- Asbestos shingles or similar materials
- Concrete, rocks, stone, brick, or dirt (construction debris)
- Large Stumps or cut wood, creosote wood
- Tires, auto rims, batteries
- Dead animals
- Bulk iron, machinery, or metal
- Motor oils or Bulk chemicals (55-gallon paint, cleaning fluids)
- Scrap Tires
- Motor Oil and Antifreeze
***PLEASE DO NOT burn any materials in your can!***
Your Billing Questions Answered:
How do I setup online access to make a payment?
Access to pay online is setup when your account is opened. To login, the user id is your account number, and the password is the last four digits of the phone number we have on file. THIS IS ONLY FOR A ONE TIME DRAFT. If you would like auto-draft for the quarterly payment that can be done online.
When is my payment due?
Anchor Disposal bills Quarterly. The due dates for our billing cycles are January 1st, April 1st, July 1st, and September 1st. All invoices are sent 30 days prior to the due date via mail or e-bill depending on what you signed up for.
Can I pay monthly or yearly?
While Anchor Disposal bills you quarterly to keep our cost low you CAN pay monthly or yearly through your bank. It’s just up to you to make sure the payments are in by the 1st of each month to avoid a late fee.
Rate For Service
Customers will be billed in advance by Anchor Disposal, LLC on a periodic basis (e.g., monthly, quarterly, annually). The invoices represent Anchor’s offer to provide such services for the specified billing period. By accepting Service and providing payment, the customer agrees to continue the service for the billing period. Customer agrees to pay Anchor Disposal the invoiced amount (rate) within thirty (30) days of the date of the invoice. Invoices can be paid online at www.AnchorDisposal.com. Anchor Disposal, LLC may increase the rate for collection services, and customers may terminate or choose to not renew services after each billing period without penalty. The customer understands and agrees that Anchor Disposal will not refund, or pro-rate, or return any amounts previously paid by the customer to Anchor Disposal in advance for monthly or quarterly pre-paid services unless 30-day notice is provided. Annual prepaid services that are cancelled by the customer prior to the end of the annual term will be refunded for the amount of unused days left in the annual term. Additionally, if a customer fails to timely pay an invoice, Anchor Disposal may terminate or suspend services until full payment is received. If a customer’s service is suspended for non-payment, customers may be charged a fee to restart service.
Charges & Additional Services
In addition to the rate for service, Anchor Disposal, LLC reserves the right to charge customers an additional fee for additional services provided by Anchor to the customer, whether requested or incurred by the customer, including, but not limited to, reactivation service, extra pickups or trip charges, waste overages and overflow. Anchor Disposal reserves the right to increase the rates on an annual basis to account for increases in disposal, processing, and/or transportation costs and to cover increased costs due to uncontrollable circumstances, i.e. changes in the frequency of collection, collection schedule, number, capacity, and/or type of equipment, and any changes to the charges payable under terms will be agreed to by payment of the invoice reflecting such changes, or by the actions and practices of the parties.
