Frequently Asked Questions
Your Residential Service Questions Answered:
What time does my can(s) have to be at the curb?
To ensure your trash and recycling are collected, we recommend placing your cans out the night before your scheduled service day, as pickup times can vary. This helps avoid any missed collections.
How and Where do I place my can(s)?
Navigating trash and recycling schedules can be complex at times. Yet, most missed pick-ups can be prevented with ease. Adhering to the fundamental rules of bin placement is crucial to guarantee that your waste is collected by the truck.
The Right Alignment: Properly Place Your Containers
The first step is simple but crucial. When placing your garbage and recycling bins at the curb, ensure that the wheels face your home and the lid opens towards the street. This arrangement assists the collection crews and facilitates an efficient pick-up.
The 4-Foot Principle: Spacing Your Bins Correctly
Ensuring proper spacing between your bins and any surrounding obstacles is essential for prompt collection services. Keep at least a four-foot clearance between your bins and nearby impediments such as mailboxes, vehicles, or streetlights. This clearance allows the mechanical arm of the waste collection vehicle to operate efficiently.
What if I need an extra pick-up or have bulk items that I need to get rid of?
Call the office at 919-585-2035 to discuss and make arrangements. Additional fees may apply.
What Holidays do you DELAY Service?
Service delays occur only on New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas Day. If these holidays fall on your regular service day, the schedule will be delayed. Services will operate normally during all other holidays and on those that occur over the weekend.
What happens if my collections day falls on a Holiday?
Should your pickup day coincide with a holiday, your collection will occur the following day. For instance, if Thanksgiving falls on your regular Thursday collection day, you will be serviced on Friday, while those normally serviced on Friday will be collected on Saturday. Whenever a holiday occurs during the week, collection will be delayed by one day for the remainder of that week. Please remember to follow us on social media or visit our website for updates.
What should I do if my pick-up is missed due to weather or poor road conditions?
Please leave your can(s) at the curbside, and we will resume service as soon as the road conditions permit. We will consistently update our office phone, social media, and website with any weather-related changes. If no updates are posted, then services will proceed on their regular schedule.
It's 5 pm and my trash/recycling has not been picked up yet, what do I do?
Please leave your cans at the curbside until the morning. Our trucks sometimes operate into the evening and do not have a specific cut-off time. If your can has not been emptied by the next day, please contact the office.
Can I have an extra can?
Certainly! Additional cans are available for $12 a month.
How do I know if you are closed due to weather conditions?
We consistently update our office phone, website, and social media with the latest information. If no updates are posted, services will proceed as usual. Please follow us on social media, leave your cans at the curbside, and rest assured that we will resume services as soon as the road conditions permit.
Do you take Christmas Trees?
Assistance with Christmas tree removal is available. To arrange this service, please contact the office, and note that a nominal fee will be applied to your next bill.
What items are NOT PERMITTED in our trash!
Here are some commonly prohibited items:
- Large appliances, water heaters
- Asbestos shingles or similar materials
- Concrete, rocks, stone, brick, or dirt (construction debris)
- Large Stumps or cut wood, creosote wood
- Tires, auto rims, batteries
- Dead animals
- Bulk iron, machinery, or metal
- Motor oils or Bulk chemicals (55-gallon paint, cleaning fluids)
- Scrap Tires
- Motor Oil and Antifreeze
If you’re uncertain whether an item belongs in the trash can, it’s best to leave it out. Additionally, avoid burning any materials in your trash can.
Your Residential Billing Questions Answered:
How do I sign up to pay my bill online?
Visit our New Customer Portal Registration page for step-by-step instructions.
When is my payment due?
Payments are due on the 1st of the month. We offer three billing options: monthly, quarterly, and annual. For quarterly and annual billing, your due months are based on the month you signed up for service. Invoices are sent 30 days prior to the due date via your preferred delivery method, whether by mail or e-bill. Please note: A $1.99 paper bill fee will be added to your bill if you choose to receive a paper invoice.
To help avoid late fees or service interruptions, we recommend enrolling in autopay—payments are automatically drafted on the day billing is processed. Visit our New Customer Portal Registration page for step-by-step instructions.
Can I pay monthly or yearly?
Yes, you have the option to pay monthly or yearly. We’ll send your invoices 30 days before the due date, either by mail or e-bill, depending on your preference. Payments are due on the 1st of the month they’re billed. Please note: A $1.99 paper bill fee will be added to your bill if you choose to receive a paper invoice.
Rate For Service
Anchor Disposal, LLC bills customers in advance on a periodic basis, such as monthly, quarterly, or annually. These invoices constitute Anchor’s proposal to deliver services for the designated billing period. Customers, by accepting the service and making payment, agree to continue the service for the entire period. Customers are obligated to pay the invoiced amount to Anchor Disposal within thirty days from the invoice date. Payments can be made online at www.AnchorDisposal.com. Anchor Disposal reserves the right to increase service rates, and customers have the option to terminate or not renew their services after each billing cycle without incurring penalties. Customers acknowledge that Anchor Disposal will not issue refunds, prorate, or return any payments made in advance for monthly or quarterly services unless a 30-day notice is given. For annual prepaid services canceled before the term’s end, refunds will be issued for the remaining days. Furthermore, if a customer does not pay an invoice promptly, Anchor Disposal may halt or suspend services until full payment is received. A reactivation fee may be applied if a customer’s service is suspended due to non-payment.
Charges & Additional Services
In addition to the service rate, Anchor Disposal, LLC may charge customers additional fees for extra services provided by Anchor, whether these are requested by or imposed on the customer. These services include, but are not limited to, reactivation, additional pickups or trip charges, and waste overages. Anchor Disposal also reserves the right to annually adjust rates to reflect increases in disposal, processing, or transportation costs, or due to unforeseen circumstances such as changes in collection frequency, schedule, number, capacity, or type of equipment. Any alterations to the charges under the terms will be considered accepted upon payment of the invoice showing such changes, or through the ongoing actions and practices of the parties involved.
